Return & Refund Policy

Returns Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

• The product must be unused and in its original condition.

• The product must be returned in its original packaging.

• Proof of purchase (order confirmation or receipt) is required.

How to Return an Item

To request a return, please email support@barrowboss.com.au with your order number and the reason for your return.

Once your return has been approved, we'll provide instructions for returning your item.

Please ensure the product is packaged securely to avoid damage during transit.

Unless the item is faulty, damaged or supplied incorrectly, return shipping costs are the responsibility of the customer.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–7 business days.

Original shipping charges are non-refundable unless the return is due to a faulty product or an error on our part.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different item, please return your original purchase (subject to our return policy) and place a new order.

Damaged or Faulty Items

If your Barrow Boss arrives damaged, faulty or incorrect, please contact us at support@barrowboss.com.au within 7 days of delivery and include photographs of the issue.

We'll work with you to arrange a replacement, repair or refund in accordance with Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.